Shipping and Delivery
Shipping fees include handling and packing fees as well as postage costs. We advise you to group your items in one order. We cannot group two distinct orders placed separately, as shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.
We deliver to the Republic of South Africa only. We strive to offer the highest levels of service to our customers. We will ship your goods as soon as payment is received and cleared in our account.
If the products are in stock, delivery to you should take a maximum of three to five business days, within the Gauteng region. Outside of these areas, you should receive delivery in a period of ten business days.
We have outsourced all delivery and collection arrangements. Accordingly, we cannot, be liable for any damage suffered or loss incurred by reason of any acts or omissions of the deliverer, its directors, employees, sub-contractors, agents, representatives and/or affiliates.
If you have not received your delivery within these specified dates please contact us on 083 684 1820 or firstname.lastname@example.org
Deliveries are carried out Wednesdays & Fridays during office hours 09:00 to 17:00. If you place an order on a weekend or public holiday, your order will be processed on the next delivery day.
When ordering please specify your cellphone number and delivery address (NOT A P.O. BOX ADDRESS) where you will be available during office hours to accept delivery.
Please note that The Online Pantry delivers to main centers and surrounding areas. Should your area fall into a remote region we will be obliged to charge you accordingly.